Reference

Your Agreement With 101u Starts Here

These terms and conditions govern your account with 101u and every action you take on this platform — from deposits via UPI and Paytm to the games you…

Applies to all 101u accountsCovers UPI, Paytm, PhonePe transactionsJurisdiction-dependent accessSubject to Indian law where applicable

Browse lobby Read FAQ

What These Terms Cover and Who They Bind

101u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 101u and accessing our lobby — whether you're opening Lightning Roulette, loading Crash X, or depositing via PhonePe — you agree to be bound by these terms. Access to our platform depends entirely on local law and is available only where

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your jurisdiction permits it. We may update these terms at any time; continued use of your account after a change constitutes acceptance. If you are using a payment method such as UPI or Paytm, the specific conditions for those transactions are covered within the payment section
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of these terms. We reserve the right to suspend or close accounts that violate these conditions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe an action taken on your account does not align with what is written here, contact our support team directly. We handle terms-related queries separately from general gameplay queries to make sure you get a response from someone who can actually act on it.

Team online

Live Chat

Start a live chat session from any page on 101u.org and choose the 'Account Terms' topic. Our team responds within two minutes during peak hours and within five minutes at other times.

Email Support

Write to us at our support address for formal terms-related queries. We aim to send a substantive written response within 24 hours, and all correspondence is logged against your account.

Help Centre

Our Help Centre on 101u.org carries the current version of these terms alongside related policy documents. Every update is dated so you can compare what changed against the version you originally accepted.

POLICY PRACTICES

How 101u Handles Your Account Under These Terms

These are the specific practices we follow to keep your account and data handled consistently with what these terms state.

Data Retention

We retain your account data — transaction records, game history, identity verification documents — for the period required under applicable…

Cookie Use

101u uses session cookies to keep you logged in and preference cookies to remember your lobby settings.

Account Security

Your account is protected by two-factor authentication, which we require for withdrawal requests above a defined threshold.

KYC and Verification

Identity verification is required before your first withdrawal and whenever our compliance process flags a transaction.

Who to Contact for Changes

To request a correction to personal data we hold, to update your registered mobile number, or to close your account…

Policy Update Notifications

When these terms change in a material way, we send a notification to your registered email and place a banner…

Common Questions About 101u Terms and Conditions

These questions cover the parts of our terms that come up most often — your rights, what happens to your data, how access is determined, and how to raise a formal dispute. If your question is not here, the live chat team can point you to the exact clause.

Access to 101u and the scope of these terms depends on the laws applicable in your jurisdiction. Where local law permits access, these terms apply in full. We recommend checking your local rules before opening an account.

You have the right to request a copy of the data we hold, ask for corrections to inaccurate records, and request deletion where no legal retention obligation applies. Submit these requests via the Account Terms live chat topic or by email.

We can update the terms at any time. We will notify you by email and via an in-lobby banner before material changes take effect. Continuing to use your account after the effective date means you accept the updated terms.

If your account is suspended under these terms, pending deposits that have not cleared will be returned to the originating UPI or Paytm source. Any cleared balance at the time of suspension is held and released once the review concludes.

Send a written dispute to our support email with your account number, the specific term you believe was misapplied, and the date of the action in question. We log every dispute and respond with a substantive answer within 48 hours.

The general terms apply equally across all payment methods. PhonePe withdrawals additionally require a verified linked bank account before the request is processed — this is a payment-rail requirement, not a separate policy condition.

After account closure, we retain transaction and identity records for the period required under applicable Indian financial and tax regulations. Once that retention window closes, records are permanently deleted from our systems.

Your Agreement With 101u Starts Here

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How 101u Handles Your Account Under These Terms

Data Retention

Cookie Use

Account Security

KYC and Verification

Who to Contact for Changes

Policy Update Notifications

Common Questions About 101u Terms and Conditions

01 Do these terms apply differently depending on which Indian state I am in?

02 What rights do I have under these terms regarding my personal data?

03 Can 101u change these terms without my agreement?

04 What happens to my UPI or Paytm deposit if my account is suspended?

05 How do I raise a formal dispute about a decision made under these terms?

06 Are the terms the same for PhonePe withdrawals as for UPI withdrawals?

07 How long does 101u keep my account records after I close my account?

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