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How 101u Handles Your Personal Data

At 101u, the way we collect, store and use your personal data is set out clearly so you always know where you stand.

Data collected only for stated purposesStored on secured, encrypted serversAccessible to you on requestDeleted when no longer neededIndia-region law compliant

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What Data We Collect and Why

101u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 101u, we collect the details you provide — name, email address, date of birth and contact number — along with transaction records generated when you use UPI, Paytm or PhonePe to deposit or withdraw. We also log device identifiers, IP

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addresses and session activity to keep your account secure and to meet the compliance obligations that apply in India. We do not sell your personal data to third parties. Data shared with payment processors like Paytm or PhonePe is limited strictly to what those processors need
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to complete your transaction. You can ask us at any time exactly what data we hold about you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Team Directly

If you have a question about how your data is used, want to request a copy of your records, or need to ask us to delete information we hold about you, our dedicated privacy support team is reachable through three channels. We aim to respond to all data-related requests within 72 hours of receipt.

Team online

Email Privacy Team

Send your data access or deletion request to our privacy inbox. Include your registered email address and account number so we can locate your records without delay.

Live Chat Support

Open the chat widget from any page on 101u and select the Privacy topic. Our agents can log your request immediately and escalate to the data team on your behalf.

Help Centre Ticket

Submit a written ticket through the Help Centre form under Account and Privacy. You will receive a reference number so you can track the status of your request at any point.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

We apply specific technical and procedural controls at every stage of data handling — from the moment you enter your UPI details on the deposit screen to the…

Encrypted Data Storage

All personal records, including KYC documents and payment history from UPI, Paytm or PhonePe transactions, are stored using AES-256 encryption…

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Layers

Two-step verification is available on every 101u account. Login attempts from unrecognised devices trigger an additional identity check before access…

Data Retention Schedule

Transaction records are kept for the period required by applicable Indian financial regulations.

Third-Party Data Limits

We share data with payment processors (Paytm, PhonePe, UPI network providers) and identity verification services only.

Your Right to Correct Data

If any personal detail we hold is inaccurate — a misspelled name, an old phone number — you can update…

Common Questions About Your Data at 101u

The questions below cover the data rights and privacy topics that account holders in India ask us about most often. If your question is not here, reach out through any of the contact paths listed on this page.

We collect your name, email address, date of birth, phone number and any KYC documents you submit. We also record transaction metadata when you use UPI, Paytm or PhonePe and session logs tied to your device.

Yes. Submit a data access request via email or the Help Centre ticket form. We will compile a full copy of the personal data we hold on your account and deliver it within 30 days of verifying your identity.

Contact our privacy team by email or live chat with a deletion request. Once your account is closed and any regulatory retention period has passed, we delete or anonymise your identifying data within 90 days.

No. We do not sell or rent your personal data to advertisers. Data is shared only with payment processors such as Paytm and PhonePe, and identity verification partners, each under a strict data processing agreement.

Transaction records related to UPI, Paytm and PhonePe deposits or withdrawals are retained for the period Indian financial regulations require. After that obligation expires and your account closes, records are deleted within 90 days.

We use session cookies for login continuity and analytics cookies to improve page performance. You can manage or withdraw cookie consent through your account settings at any time; switching off analytics cookies does not affect your account access.

Reach the privacy team directly by email with full details of your concern. We treat all data complaints as high priority and aim to provide a written response within 72 hours, outlining the steps we will take to address the issue.

How 101u Handles Your Personal Data

Reach Our Data Team Directly

Email Privacy Team

Live Chat Support

Help Centre Ticket

Six Ways We Protect Your Account Data

Encrypted Data Storage

Cookie Controls

Account Security Layers

Data Retention Schedule

Third-Party Data Limits

Your Right to Correct Data

Common Questions About Your Data at 101u

01 What personal data does 101u collect when I open an account?

02 Can I request a copy of all the data 101u holds about me?

03 How do I ask 101u to delete my personal data?

04 Does 101u share my data with advertisers or marketing companies?

05 How long does 101u keep my transaction records?

06 What cookies does 101u use and can I turn them off?

07 Who should I contact if I believe 101u has mishandled my data?

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